Today, the possibility to dial anybody is of great significance, at any time of day. But inspite of wide spectrum of telecommunicational services, you often have problems related to time. You might not have time to answer all your calls, or you might be outside the coverage area. Karabakh Telecom offers you a solution to this problem - Voice Mail Service (VMS).
By activating VMS you will have your personal mail box, which will perform the functions of your answering machine and personal mobile secretary, who listens to your incoming calls and stores the messages. Karabakh Telecom ensures you that by activating VMS you will never miss your calls even when your phone is busy, switched off, out of coverage, or you are simply too busy to answer your calls. In such cases Karabakh Telecom VMS greets the caller and records a message from the caller.
You have to get in touch with Karabakh Telecom Service Center to activate VMS.
When you wish to start using your VMS, you have to activate your personal Voice Mail box first, by defining the conditions for diverting the calls. You can choose any of them:
- Not reachable (if you are outside the coverage area, or if your handset is switched off)
- Phone busy (whenever you receive a call on your mobile phone while attending another call)
- No reply (if you can't or don't want to answer a call)
By activating Karabakh Telecom VMS, you will never miss any call.
VMS USAGE INSTRUCTION
1. How to set password?
Each subscriber that activates VMS, has his/her own password, which is nessesary for distant access, for example, when calling from a fixed PSTN phone to inquire about your Voice Mail Messages. The system sets the password "1234" by default. But for complete confidentiality, you can set your secret password to ensure that no one else can have access or listen to your Voice Mail Messages.
Just dial 116 or 200116 or 097200116, then following the system voice prompts set your own password which contains 4 digits. If the password acception is successful then the system sends you SMS notification.
2. Languages
You can change the languages of the system voice prompts menu if you wish. The system offers you to choose between three languages:
3. How to access your Voice Mail?
To access your VMS from your mobile phone dial 116 or 200116.
To access your VMS from a fixed PSTN phone dial 097200116, then the system voice prompts will ask you to enter your mobile phone number and VMS password (4 digits).
To access your VMS from an international destination when you are abroad dial +37497200116, then the system will ask you to enter your mobile phone number and VMS password (4 digits).
4. How to listen to your messages?
To listen to a new Voice Mail Message dial 116 or 200116 then follow the system voice prompts and press the appropriate buttons.
5. Message reception notification
As soon as you receive a Voice Mail Message you will be alerted by an SMS on your mobile phone. For example, "You received a call. Total new messages 1 and total archived messages 3".
If you choose the Russian or Armenian language from the system voice prompts, then the system will by default send SMS notification in Russian. If your choice was the English language, then the system will send SMS notification in English
Notice: Your mailbox should not exceed 15 messages . In case it exceed the mentioned number, the new message will not be received. You have to delete old messages in order to receive new ones.
6. CLIP +.
If Your CLIP+ is not active while checking Voice Mail Messages, and in case the caller did not leave a Voice Mail Message, then you will not be able to know who the caller was, and at which date and what time the caller called. You will also not receive information about your missed Voice Mail Messages.
If Your CLIP+ is active while checking Voice Mail Messages you will be able to know who it is from and when it was sent. You also will receive the information about your missed Voice Mail Messages.
You have to get in touch with Karabakh Telecom Service Center to activate CLIP+.
7. Tariff.
- The tariff of calling the VMS and retrieving your Voice Mail Messages will be charged as you are making a local mobile to mobile call.
- VMS activation is free.
- CLIP+ activation is free.
- Monthly subscription for CLIP+ is 1000 Dram
Payment for calls of the current accountable month is made according to the currency exchange rate of the last day of the previous month, as per the exchange rate stated by the Central Bank of Republic of Armenia.
8. Mailbox problems
If you have activated VMS but can't retrieve Voice Mail Messages, or you are not receiving SMS notifications about Voice Mail Messages, then you have to check whether diverting the calls are established in your mobile phone to the number +37497200116 or 200116 or 116.
If You have activated VMS and you have made the call diverting in your mobile phone and still your Voice Mail box is not working, then contact Karabakh Katabakh Karabakh Telecom Service Center at Nelson Stepanian 14 on 222 or 200222 or 097200222.
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